1. Copyright

  1. All copyright is wholly owned and reserved by Eternal Stationery. Under no circumstances can anything be reproduced in whole or part or stored without written permission. Under no circumstances can you re-sell any part of our products without written permission beforehand. Eternal Stationery holds ownership and copyright on all designs.

2. Privacy

  1. Personal information provided to Eternal Stationery (including guest lists) will under no circumstances be given to third parties, unless it is necessary in the normal course of business, e.g. credit card processing with PayPal, or such release is required by a court of law.

3. Samples

  1. Samples are sent to you by surface mail. Samples cannot be altered. They come standard, with made up details and are intended as a guide only.

4. Proofs

  1. A PDF proof showing the layout and spelling of your wording will be send to you via e-mail within 2-3 working days upon receipt of full payment and submission of guest information. Changes or corrections to your proofs will be issued via email and a final black & white proof along with the terms & conditions will be emailed to you. They need to be printed, signed and returned to Eternal Stationery via post or fax within 7days. If the final proof is signed off and returned to Eternal Stationery and the client wants to change something or notices an error before production then the proofing process will continue again. If it falls after production, stationery is to be reprinted at the client’s expense. It is the client’s responsibility to check all copies are correct. Ensure that all text supplied is as final as possible, we allow for one set of text amendments at proof stage. Once your approval has been received, your job will start production and posted out to you (a timing estimate will be sent to you upon approval).

  2. Final responsibility for approving all information rests with the client. A confirmed signed approval by the client agrees the order, layout and text of the proof is correct and final, changes after this will incur an additional charge.

  3. Client errors that have been approved on the final proof will only be reprinted at the client's expense. If the client receives an item that has been misprinted from the signed proof (a mistake made by Eternal Stationery) it will be re-printed and posted ASAP at no additional charge.

5. Payment Terms

  1. As each job is printed on a made-to-order basis, full payment is
    required before work can commence on your job.

Two methods of payment are available.

      1. Credit Cards – Using our online shop

      2. Direct Bank Deposit - Using an order form

         Our online store uses PayPal to accept immediate payments. You do not need to be a    customer of paypal to use this payment term.

  1. PayPal to finalise your shopping cart. Online we accepted Visa and MasterCard. Please note: for all credit card transactions "ETERNAL STN" will show up on your statement. Clients must pay for any statement dispute fees immediately as notified.

  2. If you do not wish to complete your transaction with PayPal, you can download the Order Form or email us with the details or your order.

  3. All Do It Yourself orders need to be paid in full before being shipped. Orders paid by direct deposit will not be sent until funds are cleared. If your products are printed and assembled by Eternal Stationery you are required to pay in full prior to the commencement of production.

6. Pricing

  1. All prices are in Australian Dollars and are subject to availability and can change without notification. Sizes and designs may change over time. Please confirm pricing with your order.

  2. In the instance of additional alteration charges being incurred,
    your order will be held from delivery until payment of these have been made.

     

  3. All prices are subject to change without notification. Eternal Stationery reserves the right to charge at current rates for additional costs incurred as a result of any variation from the agreed original price.

7. Deadlines

  1. Please allow between 2-6 weeks from after the proof stage to despatching your order (Times vary depending on your order quantity and whether it is the busy season. Usually 2 weeks is more than enough for or It is important that you book your order in 8 weeks before your prior to payment to ensure that we are able to meet your deadline. Urgent orders may require an additional loading fee depending on scheduling and client request. We will advise if this is applicable to you.

  2. Overtime charges may apply if Eternal Stationery is required to meet a reduced deadline as imposed by the client

8. Alterations

  1. No changes will be accepted after we receive the signed approval of the final proof. Any further changes may incur an additional charge.

9. Printing

  1. As all stationery text is printed digitally it is possible that small colour variations can occur between each piece. This is not a fault of the design but a natural effect of the printing process. Stationery can not be refunded or returned because of normal printing effects. We take pride in the quality of our work and assure you that all of our stationery is printed to the highest professional standards. Envelopes are not printed.

10. Variations

  1. Eternal Stationery will not be held liable for the real product being slightly different from the picture shown. Due to most items being handmade a variation may occur between items, finishes and colours. Onscreen colours may appear slightly different, depending on your monitor settings.

11.  Availability

  1. All orders are subject to stock availability. For Do It Yourself packs and materials the order will be sent with the out of stock item being sent as a backorder at no extra cost to you.

  2. Layouts & designs may change over time. DIY Stationery is subject to availability.

12. Writing on Stationery

  1. If you are writing on the invitations it is advisable to test the pen you are planning to use first to avoid smudging and double printing. We recommend that you allow at least 5-10 spare invitations in your order quantity to allow for calligrapher errors.

13. Cancellation of Order

  1. After payment is received for orders that need to be made by Eternal Stationery, they cannot be cancelled expect upon the terms which will compensate Eternal Stationery for cost incurred. This must be done 24 hours after payment confirmation. Orders must be cancelled in writing by way of surface mail or e-mail. No cancellation shall be deemed to be executed unless such notification is actually received by Eternal Stationery.

14. Refunds

  1. Please choose carefully, Eternal Stationery can not give out refunds for DIY Stationery

  2. Eternal Stationery can not be held liable for the unlikely event of goods arriving in a damaged state. All goods dispatched from Eternal Stationery are check by 2 people and are wrapped carefully. If you are concerned about this matter please ask Eternal Stationery to register your post through Australia Post which covers you for damage or loss (Eternal Stationery will register your items but it is up to the client to claim loss or damage through Australia Post). A small fee will also be charged for this service.

  3. Samples are also non refundable

  4. Refunds on handmade stationery only - If you decide you do not wish to continue with the order after payment is made but before the proof stage you will only receive a 80% refund. Please note, after production has started you cannot receive a refund.

15. Product Sizes

  1. Product sizes indicated on this website are approximate only.

16. Delivery

  1. A postage and handling fee will be charged for all customers. There will be no pick up and all items will be posted through Australia Post.

  2. If your items exceed $100 your item will be registered with Australia Post. Please note that we do not accept delivery to PO Boxes. We are not liable for any damage whatsoever caused by third parties as we take great care in packaging your order to reach you intact. Eternal Stationery takes no responsibility for items lost during transition or damaged upon arrival.

    3.

17. Performance – Quality

  1. Eternal Stationery will process the job as can reasonably be expected in accordance with Eternal Stationery’s understanding of the customer’s requirements. Where instructions are non-specific, the customer authorises Eternal Stationery to make the appropriate decision.

18. Time Frames

a) Orders must be placed at least 6 weeks in advance of the required delivery date. Urgent orders may incur a 20% extra charge on top of total price payable. When this may be applicable, client will be advised before ordering.

19. Ownership of Photography

a) By supplying images to Eternal Stationery for use in stationery:


i. You certify that you are the parent or guardian of the baby/child,
or have obtained written consent from the parent or guardian to use
the photos provided.


ii. You certify that you own or have the rights to use any
information or pictures supplied by yourself. Professional images that are provided to you by professional photographers are protected by copyright laws and cannot be reproduced without a signed release form from the photographer.

b) By supplying images to Eternal Stationery you agree to hold harmless and to indemnify Eternal Stationery and its agents, for all liability, damages, and expenses it may incur as a result of processing and printing copy written photographs and reproductions, including any other person claiming an interest in the photos. Eternal Stationery reserves the right to refuse to use images and cancel your order if we suspect the images may infringe on someone else’s copyright.

20. Jurisdiction

a) All agreements or disputes arising from this ordering process shall be governed by the laws of the State of Victoria, Australia and disputes heard in the State of Victoria, Australia.

 
 

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